The Gold Coast continuum of crisis care services was developed from the Gold Coast Crisis Reform for Responsive Effective, Compassionate, and Connected Care.(1) Recognising the need for prevention, early intervention, and an alternative pathway to ED that is consumer-centred and recovery-focused.
Throughout development, we consulted extensively with our community and key stakeholders – including Primary Health Network, consumers, carers, and leaders in suicide prevention to establish the Crisis Stabilisation Unit (CSU) as part of the continuum of crisis care services on the Gold Coast. Ongoing evaluations has enabled us to continuously improve services and inform future strategies.
Our evaluations show that an increasing number of consumers access these services as an alternative to Emergency Department for crisis support. Specifically, the 24-hour multidisciplinary model of service at CSU with a peer-first and peer-last approach to consumer journey has contributed to positive outcome in relation to consumer care and experience.
In this presentation, we will reflect on: